CREATED WITH CARE
We want you to feel confident in both the creative process and the artwork you receive.
OUR COMMITMENT
We will listen carefully, communicate clearly and work in good faith to resolve concerns within the scope of your order.
Your order includes two rounds of reasonable revisions within the original project scope. Send clear, consolidated feedback after each proof and we will make a good-faith effort to address it. Additional revisions or a new creative direction may require a separate quote.
Orders canceled before artwork production begins are eligible for a full refund.
Because each portrait is created specifically for you, refund eligibility after work begins depends on the work already completed. Any approved refund will reflect the uncompleted portion of the order.
No refund is available after you approve the final artwork or receive the completed digital file, except where required by law.
The satisfaction promise does not cover a later change of preference, limitations caused by the original photograph, revisions outside the agreed scope, or color and quality differences produced by third-party printers or displays.
If a delivered file is damaged, incomplete or cannot be opened, contact us and we will replace the file at no charge.
Email hello@face2facecreations.com with your name, order details and a brief description of your concern.
Effective August 15, 2026